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Provider Inquiries

Mailing Address

Independence Administrators
c/o Processing Center
P.O. Box 21974
Eagan, MN 55121
Precertification

Call — 1-888-444-4617
24 hours a day, 7 days a week
Click — Tap into iEXCHANGE®, our online provider service offered by MEDecision, Inc., to manage precertification requests and treatment updates.

Provider Services Call —  1-888-356-7899
8 a.m. to 5 p.m. EST
Voicemail 24/7 — calls are returned by the following business day

Claims, benefits, and eligibility

Click — Tap into NaviNet®, our online provider service offered by NaviNet, to view patient eligibility, benefits information, and claims history.
Call — To speak with an Independence Administrators Customer Service Representative at the toll-free service phone number on your patient’s ID card. 8 a.m. to 5 p.m. ET.
Voicemail 24/7 — calls are returned by the following business day
Email — Email our Customer Service Representative.

FutureScripts®

Call — 1-888-678-7013
9 a.m. to 5 p.m. EST
Click – Visit FutureScripts to download applicable prior authorization or direct ship injectable request forms and fax to 1-888-671-5285.

NaviNet® 1-888-482-8057

iEXCHANGE®

1-888-444-4617

For all other correspondence Independence Administrators
c/o Processing Center
P.O. Box 21974
Eagan, MN 55121