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About Us

Harnessing the Power of Technology

We recognize the need to embrace new technologies so that we can help our clients meet the challenges of a rapidly changing health care environment. This means moving away from legacy systems and adopting more nimble, advanced technologies to help our clients create sophisticated solutions that offer better connectivity and leverage the power of data.

A Technology Platform that is as Dynamic as the Market it Serves

The Independence Administrators’ platform combines the power of the HealthEdge® adjudication engine with a proprietary service layer that enables the exchange of data between disparate systems across the health care ecosystem. This makes the Independence Administrators' platform as dynamic as the health care market it serves.

But this new technology isn’t the only component of our transformation. We also adopted a new client-centric support model that places more emphasis on education, consultation, and innovation. This combination of people, process, and technology is what makes the Independence Administrators’ platform such a powerful tool and enables us to offer winning solutions to the toughest health care challenges.

HealthEdge is a registered trademark of HealthEdge Software, Inc.

  • Scalability & flexibility: Designed to serve clients across the health care sector by helping them respond quickly to changes in the marketplace.
  • Dynamic plan design: Creates the framework for fast prototyping, evolutionary development, constant improvement, and rapid response to regulatory reforms.
  • Easy data exchange: Assimilates information from multiple sources or platforms (internal and external) to create smart, efficient workflows.
  • Centralized data warehouse: Allows for single-source information across the enterprise.
  • Superior client experience: Online capabilities are leveraged to help solve our customers’ challenges.

Leveraging Data to Improve Health

Blue Health Intelligence® (BHI)

BHI is the nation’s premiere health intelligence resource, delivering data-driven insights about health care trends and best practices, resulting in healthier lives and more affordable access to safe and effective care.

The Technology Evaluation Center (TEC)

Founded in 1985, TEC pioneered the development of scientific criteria for assessing the effectiveness of medical devices, procedures, and biological products through comprehensive review and clinical evidence. TEC is one of 14 evidence-based practice centers for the U.S. Agency for Healthcare Research and Quality.

Electronic Data Interchange Services

Electronic Data Interchange (EDI) is the most efficient method to report new enrollment information and eligibility updates. It assures more timely access to up-to-date eligibility information, available through our secure employer website.

Online Access


Independence Administrators also offers members of self-funded health plans their own easily accessible, secure website. There they can receive personalized benefit information, including eligibility and plan information, health resources, claims, and Explanation of Benefits (EOB) statements.


Independence Administrators’ secure employer website is a plan sponsor’s hub. It’s where you can view and manage content specific to your health plan, such as reports, benefits, eligibility, and claim information. Find network providers and more.

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Redefining Customer Service

We made a cultural shift away from the traditional call center model and metrics that typically define success. At Independence Administrators, our customer experience advocates are measured by one thing: How helpful they are to you and your plan members.

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How Can We Help You?

Looking to learn more about how Independence Administrators can help turn the new health care landscape into your competitive advantage? Or have a question about your existing account? We can help.

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