Your overall health includes both your physical and mental well-being. That’s why your health plan includes resources and tools to support both.
Finding In-network Care
We offer a robust, high-quality network of mental health professionals (including psychiatrists, psychologists, and counselors). Here are ways to find an in-network mental health professional:
Use the Find a Doctor tool online. Log in at myibxtpabenefits.com anytime or use the free myIBXTPABenefits app to search for an in-network provider. Each provider’s profile includes information about their areas of focus, as well as whether they offer in-person and/or virtual appointments.
Call a customer care advocate. Call the Mental Health/Substance Abuse number on the back of your member ID card to talk to a customer care advocate. They can send you a list of in-network providers who meet your needs or even schedule an appointment for you.
One-on-one Support
Call the Mental Health/Substance Abuse number on the back of your member ID card to be connected to customer care advocates who can:
- Help you find in-network care
- Answer specific questions about your benefits and claims
- Connect you to a licensed clinician for in-the-moment support
Navigating complex care with case management
Depending on your needs, you may be contacted by a case manager to offer support at critical points before, during, or after treatment. Case managers provide personal support and can help you coordinate and manage your individual care. Call 1-844-242-1700 to reach your Champion.
Virtual Care and Online Resources
Virtual care and online resources are convenient, flexible, and confidential — and you can access it all from the comfort of your home.
Telebehavioral health
You have the option to schedule virtual visits with an in-network behavioral health provider who offers virtual appointments. Your cost-sharing will be the same as it would be for an in-office behavioral health visit. Check with your provider to see if they offer telehealth. You can also find this information in their provider profile when you log in at myibxtpabenefits.com and use our Find a Doctor tool.
MyStrength Plus online resources
You have access to myStrength Plus, a digital resource with proven tools and dedicated support for stress, depression, chronic pain, substance use, and more. MyStrength Plus offers self-guided digital content to strengthen your emotional well-being and support you, wherever you are in your mental health journey. You can also use the myStrength Plus app, available from the Apple Store or Google Play. Log in at myibxtpabenefits.com and click on the Benefits tab to start using myStrength Plus.
Marvin
Marvin is a secure, private, HIPAA-compliant app that facilitates private access to a mental health professional for tele-psychotherapy. All employees can register and download the app to speak to a therapist without a wait time. Similar to accessing other outpatient mental health support services, employees are responsible for paying copays and deductibles associated with medical coverage. To get started, visit meetmarvin.com/jefferson.
Neuroflow
Neuroflow is a secure, private, HIPAA-compliant app that contains education and activities to help manage wellness. Neuroflow is free to all Jefferson employees. To get started, visit start.neuroflow.com/jeffersonemployees.
More Online Resources
When you log in at myibxtpabenefits.com, select Mental Health & Substance Use Disorder from the Benefits menu at the top. You’ll find more information about your benefits and links to additional programs and support that you can access anytime, 24/7.
Employee Assistance Program (EAP)
EAP helps Jefferson employees and their families sort out the difficulties that may be causing them trouble at home or in the workplace EAP is provided at no cost to all employees and their household members.
Services include:
- Five free counseling sessions with a licensed counselor
- 24-hour live telephone coverage
- Referrals to specialists
- Treatment programs or support groups
- On-site trainings
- And much more
| Vendor | Facility | Phone | Website/Email |
|---|---|---|---|
| CareBridge |
|
1-800-437-0911 | www.myliferesource.com Access code: ABSDA |
| FirstCall |
|
1-800-382-2377 | www.firstcalleap.org Username: jefferson Password: firstcall |
Substance Use Disorder and Addiction Treatment
Drug, alcohol, and tobacco misuse can affect families and individuals of all ages. We offer several tools and resources to help.
Your health plan includes coverage for:
- In-network mental health providers, specialists, and therapists who treat substance use disorders
- In-network substance use rehabilitation facilities that offer inpatient medication-assisted treatment and therapy
- Medication-assisted treatments for substance use disorder
Shatterproof Treatment Atlas tool
Members have access to Atlas, a free online tool that connects you or your loved ones with trustworthy, in-network addiction treatment. The Atlas tool contains a comprehensive list of addiction treatment providers, including hospital-based inpatient facilities, residential facilities, and intensive outpatient services. You can access the tool at treatmentatlas.org or by calling the Mental Health/Substance Abuse number on the back of your member ID card and talking to a customer care advocate.