Provider Inquiries

Mailing Address

Independence Administrators
602 Office Center Drive, Suite 350
Ft. Washington, PA 19034

Precertification	Call — 1-888-234-2393 24 hours a day, 7 days a week Click — Tap into iEXCHANGE^®, our online provider service offered by MEDecision, Inc., to manage precertification requests and treatment updates.
Provider Services	Call — 1-888-356-7899 8 a.m. to 5 p.m. EST Voicemail 24/7 — calls are returned by the following business day
Claims, benefits, and eligibility	Click — Tap into NaviNet^®, our online provider service offered by NaviNet, to view patient eligibility, benefits information, and claims history. Call — To speak with an Independence Administrators Customer Service Representative at the toll-free service phone number on your patient’s ID card. 8 a.m. to 5 p.m. ET. Voicemail 24/7 — calls are returned by the following business day Email — Email our Customer Service Representative.
FutureScripts^®	Call — 1-888-678-7013 9 a.m. to 5 p.m. EST Click – Visit FutureScripts to download applicable prior authorization or direct ship injectable request forms and fax to 1-888-671-5285.
NaviNet^®	1-888-482-8057
iEXCHANGE^®	1-888-444-4617
For all other correspondence	Independence Administrators 602 Office Center Drive, Suite 350 Fort Washington, PA 19034